Ask Africa Orange Index Reveals Tiger Wheel & Tyre is Number One in Service Excellence

Tiger Wheel & Tyre has once again taken the top spot in the Ask Africa Orange Index® awards for Service Excellence in the Vehicle Consumables Industry category. That makes it the fourth consecutive win for South Africa’s most trusted wheel and tyre company.

The Ask Africa Orange Index® is an annual research survey that has been taking the measure of service providers since 2001. The survey, which tracks customer experience as well as changing trends and expectations, uniquely takes into consideration the local context – the South African essence of the customers it speaks to. In 2019, some 15,699 customers were interviewed and service levels compared across 31 industries and 181 companies.

“We are delighted with the results of this year’s index and find it gratifying to know that our customers remain satisfied with our service delivery,” said Farishta Singh, Group Marketing Executive at TiAuto Investments. “The Orange Index is one of the most widely respected service benchmarks in the country, providing us with a reliable measure and 360-degree view of our service performance.”

To find out more about Tiger Wheel & Tyre and the traits that make it the most award-winning company in its industry when it comes to customer satisfaction, visit the website www.twt.to.

Tiger Wheel & Tyre Lifts the Lid on the ‘Secret World of Wheels & Tyres’

Jargon is a necessary tool that allows industry participants to communicate accurately and effectively about things that are unique to their field. The downside is when customers feel like jargon is a wall between them and the service provider; one that keeps them in the dark and leaves them vulnerable to exploitation. Tiger Wheel & Tyre is having none of that when it comes to its customers and is letting you ‘in on the secret’.

The pros at South Africa’s best-loved and most trusted wheel and tyre retailer have put their heads together and have come up with a list of common industry terms and their meanings, to empower you to make good decisions when it comes to your wheels and tyres.

First, it’s important to know what a ‘tyre designation’ is. This is the series of numbers and letters on a tyre’s sidewall, each of which expresses the nature and/or values of the tyre’s specifications. It’s the tyre’s master code and a typical one may look like this: P205/55R16 88V.

  • Wheel alignment: A process using hi-tech equipment to measure and adjust, where possible, three key angles (camber, caster and toe) to ensure all wheels are pointed in the optimum direction in relation to the road and each other.
    • Camber is the angle at which wheels are tilted in or out; caster, the angle between the pivot line to the upper ball joint and vertical axis; and toe, the angle at which the leading edge of a pair of wheels points towards or away from each other.
  • Aspect Ratio: The height of the sidewall expressed as a percentage of the tyre width. This is the second number in the tyre designation, e.g. P205/55R16 88V.
    • Low profile: Tyres with an aspect ratio of less than 50%.
    • Ultra-low profile: Tyres with an aspect ratio of around 30%.
  • Balancing: The process of measuring the distribution of weight in the wheel package (wheel with tyre fitted) and correcting imbalances by affixing weights to the rim.
  • Casing: The foundational structure of the tyre, formed by crisscrossing threads. Also used to refer to old, used tyres.
  • Load Index: A numeric value correlating to a table and describing the maximum load carrying capacity of tyres. On the Load Index table, 88 indicates a maximum load carrying capacity of 560kg. This is the last number in the tyre designation, e.g. P205/55R16 88V.
  • Markings: Another name for the tyre designation and other information on the sidewall.
  • Nitrogen Tyre Inflation: the act of inflating tyres with nitrogen rather than air, so they run cooler, stay inflated longer and last longer.
  • Rotation: The act of moving front tyres to the back and vice versa, then swapping them left to right, to minimise the effects of uneven treadwear and extend tyre life.
  • Alloy Wheel: A wheel made from alloy metal (lighter than steel) and usually fitted as an aftermarket accessory for performance and aesthetic reasons.
  • Run Flats: Tyres manufactured specifically for certain car makes and models and which have a reinforced sidewall. Cars with run flats usually have a built-in TPMS (tyre pressure monitoring system). In the event of a flat, you can continue driving on run flats at a reduced speed for around 100km, before replacing them.  For safety reasons, run flats should not be repaired after being driven flat.
  • Sidewall: The part of the tyre between the rim and the shoulder, which contains the tyre designation.
  • Sipes: Thin slits carved across the rubber surface of the tyre tread, which enable better water evacuation and braking.
  • Speed Rating: The maximum speed a tyre can safely sustain under its recommended load capacity. Ratings range from A to Z (5 – 240+ km/h) and are reflected on the sidewall as the last letter in the tyre designation, e.g. P205/55R16 88V.
  • Tyre Size: A reference to three key measurements, including the width of the tyre, usually measured in millimetres, though some manufacturers use different standards; the aspect ratio (see aforementioned explanation) in millimetres; and the diameter of the rim in inches, represented respectively in our tyre designation example as P205/55R16 88V. When people speak of a 15, 16, or 20” etc. tyre size, they are referring to the rim size.
  • Tyre Pressure: A measurement of the amount of air inside the tyre. Manufacturers include recommended tyre pressures on the inside of the driver-side door and in the owner’s manual.
  • Tread: The part of the tyre that makes road contact. Different tyres have different tread patterns, designed to optimise a combination of handling characteristics.
  • Treadwear Indicator: An easily identifiable part of the tread that can be used to measure treadwear. It is usually represented as a triangle or ‘TWI’.
  • Plug: A piece of rubber cord or string coated with a sticky compound and used as a temporary measure, to seal puncture holes on-the-tyre, from the outside in. Plugged tyres should not be driven at speeds exceeding 80km/h and for no further than 100km. For a professional, permanent solution, Tiger Wheel & Tyre performs off-the-wheel repairs from the inside out and uses a plug-type product known as a vulcanising rubber stem, in a process that includes reinforcing and sealing the repair area. Repairs are only undertaken to holes no larger than 6mm and after thorough inspection of the tyre both inside and out, to determine the extent of the damage and verify that the puncture is indeed repairable.

Knowing the meaning of industry jargon is like speaking another language. Suddenly, there’s less room for misunderstanding and you’re empowered to make better decisions and to understand if a salesperson is offering a real solution to your needs.

If you have any concerns, don’t take a chance. Head over to your nearest Tiger Wheel & Tyre instead and let the professionals take care of your needs so you can safely and confidently journey on. Learn more at www.twt.to.

Bridgestone Tyre Guarantee Now Available at Tiger Wheel & Tyre

Tiger Wheel & Tyre is pleased to announce the availability of the Bridgestone Tyre Damage Guarantee at all its South African stores. The guarantee is offered free of charge on all Bridgestone passenger, 4×4 and SUV tyres, size 17” and larger, excluding runflats, and is valid for one year from the date of purchase.

As its name implies, the Bridgestone Tyre Damage Guarantee protects customers in the event of irreparable damage to their tyres, whether caused by rocks, broken glass, potholes, impact or curbs and resulting in cuts, bruises or irreparable punctures. Guarantee holders receive compensation in the form of a credit based on the tyre’s remaining tread life, which goes towards the purchase of a new tyre.

Some things can’t be planned for, and tyre damage caused by road hazards most certainly qualifies among those. Now, Tiger Wheel & Tyre and Bridgestone are taking the sting out of replacing tyres with this welcome guarantee. T’s and C’s apply and can be reviewed when you check out the wide range of Bridgestone tyres at your nearest Tiger Wheel & Tyre store or online at www.twt.to.

Tiger Wheel & Tyre Opens at Bedford Centre

New Tiger Wheel & Tyre Opens at Bedford Centre

A new Tiger Wheel & Tyre has opened at Bedford Centre in Bedford Gardens, at the corner of Smith and Bradford roads. The new addition to the neighborhood brings with it the legendary, award-winning service that has made the brand South Africa’s best-loved and most trusted in the retail wheel and tyre industry.

The new store’s showroom offers customers a window into the products available to keep them safely on the road. These include the world’s biggest and most reliable wheel and tyre brands, automotive batteries, and other thoughtfully selected accessories.

While their products are being fitted – in one of the four fitment or two alignment bays – customers will be welcomed into the comfortable hospitality lounge, where complimentary tea, coffee, wi-fi and satellite TV are available for their enjoyment and entertainment.

Tiger Wheel & Tyre Bedford Centre is managed by Wietz Kloppers, who commented: “My staff and I extend a warm Tiger Wheel & Tyre welcome to motorists and invite them to come visit and get to know us over a cup of coffee, have a look around, ask questions and get advice. We’re looking forward to meeting you and becoming a part of your story – a trusted partner with the single goal of keeping you safely on the road, so you can journey on.”

For more information on Tiger Wheel & Tyre, stop by the new Tiger Wheel & Tyre Bedford Centre, call them on 011 100 5615 or visit the website www.twt.to. The website also offers online shopping and the ability to Book-A-Bay at the time and store of your choosing, for the fitment of products purchased online.

Tiger Wheel & Tyre Donates 15 000 Blankets to Charitable Causes

 

In partnership with Gift of the Givers and with the support of customers, Tiger Wheel & Tyre has been warming more than just hearts with the ongoing donation of 15 000 blankets to organisations serving disadvantaged communities. At present, blankets have been distributed to children, elderly, homeless and physically handicapped people.

Tiger Wheel & Tyre’s current “Your Journey, Your Drive” campaign rewards customers for their purchase of two or more Michelin, Continental, Hankook, Bridgestone or Goodyear tyres, size 16” or larger, by donating a blanket to charity on their behalf.

“This initiative has been and continues to be a joy for us to work on,” said Group Retail Marketing Manager, Natashe Taylor. “There are so many deserving individuals in need of a hand-up and we are blessed to be in a position to provide that. We love that our customers feel the same way too and have had so much positive feedback from customers who are delighted to take part of this wonderful campaign.”

The blanket donations will be ongoing until such time as Gift of the Givers has found deserving homes for all 15 000 blankets. Tyre shoppers, in turn, have until 17 August 2019 to avail themselves of Tiger Wheel & Tyre’s “Your Journey, Your Drive” campaign with its special prices on tyres and the opportunity to have a blanket donated in their name.

To learn more visit the website www.twt.to or stop by your nearest Tiger Wheel & Tyre store to take part in this charity blanket drive and give a hand-up to the less fortunate.

Tiger Wheel & Tyre Offers Free Women’s Month Tyre & Road Safety Wellness Workshops

Tiger Wheel & Tyre Offers Free Women’s Month Tyre & Road Safety Wellness Workshops

As the nation prepares to celebrate National Women’s Day on 9 August, Tiger Wheel & Tyre is preparing its usual month-long festivities for what the company has dubbed “Women’s Month”. Among these celebrations are its annual FREE tyre and road safety workshops for women, which will be hosted at selected stores around the country, from 14:00 to 16:30 on 17 August 2019.

“We’ve put our heads together with several key partners to create a programme that will educate as well as entertain our VIP workshop guests,” said Farishta Singh, Group Marketing Executive of TiAuto Investments. “Some of these partners, which include Discovery Insure, Hankook and Standard Bank UCount Rewards, have made generous contributions to the goodie bags that each lucky guest will receive.”

The workshops begin with tea, coffee, snacks and conversation, then move on to:

  • Basic self-defence, by C.O.B.R.A.
  • Safe driving, by Masterdrive.
  • Getting to know your tyres, by Tiger Wheel & Tyre.
  • The benefits of Vitality Drive membership, plus basic driving tips, by Discovery.
  • Mental wellbeing, by Dr. Saneth Dreyer.
  • Fuel types and tips, by Shell.
  • How to properly install a baby seat, by Born Fabulous.

Finally, the workshops conclude with a fun opportunity for women to get their hands dirty and either learn how to or demonstrate their prowess at changing a tyre!

In addition to leaving with a goodie bag, all participants will have the chance to enter a lucky draw to win a hamper valued at R5000.

Historically, these workshops fill quickly and feedback from participants typically includes one or more of the words “enlightening,” “educational” and “entertaining”. Women who wish to attend are encouraged to visit the website www.twt.co.za today to find their nearest location among the 27 stores participating and sign up to secure their seat before the 5th of August 2019.

SAFETY REMINDERS FOR MOTORISTS FROM TIGER WHEEL & TYRE

Safety Reminders for Motorists from Tiger Wheel & Tyre

Every motorist’s goal is to journey safely from point A to point B, and Tiger Wheel & Tyre’s goal is to help you do exactly that. To that end, the company offers these reminders and advice for everyday driving.

Decoding Route Markers

As common as they are, it’s surprising how few motorists understand what route markers mean. These are the blue road signs that read something like “N4-7X and below that 32,0 W”. Happily, it’s not a complicated code to crack. N4 identifies the road you’re travelling on, 7X tells you which section you are on, 32 denotes your kilometre position on that section and W indicates you’re travelling west.

This information may seem trivial, but if you have to call emergency services from the roadside, it will help them pinpoint your location to within about 100 m. If you have to jog over to find one of these signs, note that they are situated at 200m intervals on all national roads.

Protecting Little Passengers

In emergencies where adults are unable to speak on behalf of small children, it’s important that emergency personnel have all the information they need. Tiger Wheel & Tyre recommends you attach an ICE (in case of emergency) tag to children’s car seats. Include the child’s name and date of birth, the names and phone numbers of both parents and an additional emergency contact/s as well as the child’s pediatrician, plus information regarding any allergies or medical conditions.

Save Emergency Numbers on Your Phone

It’s difficult to think clearly under dramatic circumstances, whether that’s a car accident or a puncture in a neighbourhood that makes you nervous. Give yourself an advantage by saving all emergency and roadside assistance numbers on your phone, so you won’t have to fumble around for them.

You should also save your ICE information to your phone. Both Apple (iOS 8 and later) and Android phones have a feature that enables this information to be displayed on your Lock Screen, so emergency responders can read it from a locked phone. In iOS, go to the Apple Health App, select Medical ID, fill in your information, activate “Show When Locked” and hit Save. On an Android phone, open the Settings, select Security & Location, by Screen Lock select Settings, then tap Lock Screen Message, enter your ICE info and save. If you would ike to download a printable ICE info tag, please click here.

Vehicle Fitness Matters

Whether you’re journeying across the country or driving as usual, remember to regularly assess your “vehicle fitness”. Check indicators and lights, see that you have the necessary tools to change a flat tyre, and that your tyres are inflated to the manufacturer’s recommended pressure, which you’ll find in the owner’s manual or inside the driver’s door. The tools you’ll need to change a tyre include, an emergency triangle to warn approaching drivers of an upcoming hazard, wheel chocks (rocks or bricks also work) to prevent the car rolling when it’s jacked up, a spanner to loosen the wheel nuts and a jack to lift the vehicle. If you have McGard wheel locks (available from Tiger Wheel & Tyre), you’ll also need the special wheel nut ‘key’ that came with them.

Did you know that Tiger Wheel & Tyre offers a FREE vehicle safety check? Don’t leave it to chance, find your nearest store on the website at www.twt.to or click here for the store locator, then go get your free check and let the experts help you to journey on, safely.

NEW TIGER WHEEL & TYRE OPENS IN BORROWDALE, HARARE

Vehicle owners in Borrowdale, a suburb of Harare, now have access to the world’s biggest wheel and tyre brands, along with award-winning service from Southern Africa’s best-loved and most trusted retail wheel and tyre brand. This news comes as local residents welcome a new Tiger Wheel & Tyre fitment centre to the corner of Dornie and Borrowdale Roads.

The store, which opened on 10 April 2019, boasts a beautifully appointed showroom and inviting hospitality lounge, and is owned by franchisees Rishi Magecha and Atish Naran, and run by Store Manager, Barry Bezuidenhout. At this brand new location, skilled sales and service personnel will serve expert advice to customers, while highly trained technicians take care of their vehicles in the store’s seven fitment and three alignment bays.

In addition to wheels, tyres and related services, customers will find a thoughtfully selected range of top quality automotive accessories, all of which can be fitted onsite, where applicable.

Visit the new Tiger Wheel & Tyre Borrowdale to take advantage of exciting opening specials and learn more about Tiger Wheel & Tyre and what makes it the most-award winning and trusted brand in its industry. Call the store on 00263 242 886 267 or visit the website www.twt.to for information.

HOW TO READ YOUR TYRE SIZE

Need to fit new tyres and not sure of your tyre size? Take a look at Tiger Wheel & Tyres Urban Girls Guide to finding and reading your tyre size.

Use our guide to understand where your tyre width, aspect ratio, radial, wheel diameter, load index and speed rating is located on the tyre sidewall, car manual and car door. Shop for tyres at www.twt.to or visit your nearest store www.twt.co.za/store-locator