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Category: Tiger Wheel & Tyre

Your Health and Safety is Important to Us at Tiger Wheel & Tyre

Posted on by Mary

Dear Tiger Wheel & Tyre Customer,

As the world unites to face an unprecedented global pandemic, we’d like to reassure you that Tiger Wheel & Tyre continues to make your safety our number one priority. Only now, our emphasis has been enhanced from keeping you safe on the road, to also assist in safeguarding your health and wellbeing when you visit our stores.

Accordingly, all Tiger Wheel & Tyre store managers and employees have been trained and equipped with the necessary tools to implement heightened cleaning and hygiene protocols with immediate effect. These protocols are in accordance with the guidelines issued by the World Health Organization (WHO).

In addition, the company is encouraging employees to practice frequent and thorough handwashing and observe increased personal hygiene. Employees who develop a fever or who feel poorly while at work will be sent home and guided to seek immediate and appropriate medical attention.

What does this mean for you? It means that you can confidently visit Tiger Wheel & Tyre, knowing that we are meticulously deep-cleaning all high-contact areas at all of our stores, at regular intervals throughout the day, to minimize the risk of spreading COVID-19.

If there are any confirmed cases of Corona Virus in our business, we have a strict protocol in place based on the guidelines from the National Institute of Communicable Diseases (NICD).  Should a situation arise that necessitates that we close a store, we will do so immediately to protect our customers and staff.  However, we are confident that our precautionary measures are sufficient to minimize risk.

It may feel like the world has come to a standstill, but even as we all take precautions to protect the more vulnerable members of our population, we know that life goes on, as it must, and so does the need to journey on. As you look to fulfil that need, we hope that you will continue to put your trust and confidence in us, knowing that we, in turn, will continue to put your health and safety as well as that of our employees, and indeed all mankind, ahead of all other concerns.

Our stores are still open for business, providing all of our services as per normal, and within our usual trading hours. At your convenience, you are also able to shop online and fit your tyres in-store.

Sincerely,

Alex Taplin, TiAuto Investments Pty Ltd: CEO

Tiger Wheel & Tyre Doubles Down on Hygiene Protocols for Customers’ Continued Safety

Posted on by Mary

MIDRAND, South Africa – 18 March 2020 – Tiger Wheel & Tyre, Southern Africa’s leading retail wheel and tyre fitment chain, today announced that it has implemented heightened hygiene protocols at all its stores throughout Southern Africa, in a bid to do its part in preventing the spread of Novel Coronavirus (COVID-19).

The company has engaged store managers and employees and equipped them with the necessary tools and information to implement heightened hygiene protocols in all high-contact areas throughout stores. In addition, Tiger Wheel & Tyre has rolled our emergency kits consisting of manual hand sanitizer dispensers and sanitizing spray.

“For the safety of our customers and employees, the key to minimizing the risk of spreading COVID-19 is to clean all high-contact areas both deeply and frequently,” said Farishta Singh, TiAuto Marketing Executive. “South Africa and the world stands on the brink of what could be our greatest triumph or our cruelest tragedy. How that plays out will come down to how we handle the situation now. I believe we’ll ultimately look back on this and realize it was the little things that made the biggest difference – washing door handles and cleaning countertops, keeping our (social) distance, and washing our hands, over and over again – and the speed with which we manage the situation.”

On that note, Singh said Tiger Wheel & Tyre employees are fully committed to practice good hygiene, with frequent and thorough handwashing, and has instructed those who are sick to stay home. In addition, employees who have a fever or who become sick while at work will immediately be released and guided to seek appropriate medical attention.

“Right now, there is nothing of greater or more pressing concern to us than the health and wellbeing of our customers and employees. It is our number one priority, and we’ll work tirelessly to provide as clean and safe an environment as possible, for their safety as well as their peace of mind,” Singh concluded.

For more information, visit www.twt.to

New Year, New Decade, New Priorities: Resolve to Put Tyre Safety First

Posted on by Mary

It’s a new year, new decade, and another chance to start anew with fresh resolve to change the things we can and move on from the things we can’t. In this spirit, Tiger Wheel & Tyre reminds motorists that tyre safety is the number one thing you can control on your vehicle and encourages you to make it a priority.

Tyre safety starts with three simple things:

  1. Properly inflated tyres. Always ensure tyres are inflated to the manufacturer’s recommended pressures. Properly inflated tyres not only affect vehicle safety and performance, but also last longer, and reduce your vehicle’s petrol consumption. Bonus tip: inflate your tyres with nitrogen for cooler running, longer lasting tyres.
  2. Sufficient tread depth. The minimum legal tread depth is 1mm, but you should replace your tyres before they wear as low as that. Insufficient tread will result in a marked drop in performance, in the form of increased braking distances, loss of traction, aquaplaning in wet conditions, and may result in a blowout.
  3. Regularly rotate, balance and align your wheels and tyres. Most manufacturers recommend you do this every 10 000km or more often if you notice signs of vibration, or the steering pulling to one side, and/or uneven tyre wear.

While you’re checking tyre pressures, tread depth, and general tyre health, don’t forget to check the spare tyre too! For more information and tips on tyres or to find your nearest Tiger Wheel & Tyre fitment centre, visit the website www.twt.to.

 

Tiger Wheel & Tyre wins award for excellence at 2019 Discovery Insure Partner Awards

Posted on by Jevon

Tiger Wheel & Tyre wins award for excellence at 2019 Discovery Insure Partner Awards

Top Technician and Top Store also recognised for outstanding performance

 

Tiger Wheel & Tyre, South Africa’s most trusted retail tyre company and a proud partner of Discovery Insure, announced the results of its store and staff placements in the 2019 Discovery Insure Partner Awards. It shared this information along with the news that the company received an Excellence Award.

 

The annual Discovery Insure Partner Awards programme has stringent criteria that challenges its partners to stretch themselves and perform at the highest levels to receive the coveted recognition the programme bestows on a select few.

 

The 2019 Discovery Insure Top Tiger Wheel & Tyre Technician Award went to Jonathan van der Merwe of the Menlyn store, while the Top Tiger Wheel & Tyre Store Award was presented to the Tiger Wheel & Tyre Fourways Crossing store in Johannesburg.

 

“We are immensely proud of Jonathan van der Merwe of the Menlyn store and of the team at the Fourways Crossing store for putting in the extra effort that set them apart and earned them the accolades in these prestigious awards,” said Farishta Singh, Tiauto Group Marketing Executive.

 

Tiger Wheel & Tyre was honoured with an Excellence Award in recognition for its involvement in the YES initiative. Youth Employment Services (YES) is a business-led collaboration with government, which creates new, paid job opportunities for youth between the ages of 18 and 35.

 

“When we approached Tiger Wheel & Tyre with the proposal for their involvement in the YES initiative, they immediately embraced the programme and started to recruit candidates to gain work experience and potentially a future career,” said Anton Ossip, CEO of Discovery Insure.

 

“Tiger Wheel & Tyre’s buy-in to the vision we share with the government is truly testament to how companies can support government-led initiatives for the betterment of all South Africans.”

 

To learn more about Tiger Wheel & Tyre, visit www.twt.co.za

Need Alloy Wheel Repairs?

Posted on by Jevon

Need Alloy Wheel Repairs?

Trust the Company Trusted by Leading Retail Brands and Some of South Africa’s Major Insurance Companies

Road safety is always top of mind at this time of year, as drivers take to the roads en masse for the summer holidays, and, as usual, Tiger Wheel & Tyre is using this period of heightened awareness to drive home the message of wheel and tyre safety. This time though, the country’s most trusted wheel and tyre company is encouraging motorists to pay special attention to how they handle the repair and restoration of damaged alloy wheels.

Potholes, poor road conditions, major and even minor accidents can all cause damage to wheels that can in turn affect the vehicle’s suspension, of which wheels are a safety-critical component. So critical in fact, they are the only suspension component to have a minimum standard, known as SANS1158, to which they must be repaired in order to be deemed safe. That’s why Tiger Wheel & Tyre proudly partners exclusively with Wheel Collision™, the only wheel repairer in South Africa to be accredited by the SABS as being compliant with both SANS1158 and SABS ISO 9001 standards.

“We’re not the only reputable company to recognise that Wheel Collision™ is uniquely equipped to provide peerless wheel repairs,” said Candice van den Heever, Group Marketing Manager at Tiger Wheel & Tyre. “Some of the country’s major insurance companies also partner with Wheel Collision™ to ensure their clients’ wheels are repaired and restored to the highest possible safety standards. It makes sense. Wheel repair is not something you can trust to just any panelbeater or leave with a friend whose cousin knows a guy who can fill the crack with body filler. This is serious stuff. We’re talking about a critical, load-bearing safety component that is subjected to tremendous stress and forces in its routine, everyday use. So, if it’s going to be repaired, then it has to be as good as new, nothing less than that is good enough, and we only trust Wheel Collision™ to deliver to those standards.”

Tiger Wheel & Tyre customers benefit from the company’s partnership with Wheel Collision™ in several ways. Wheel straightening can be done on-site at any one of the Wheel Collision™ Xpress Rim Repair Centres located on-site at selected Tiger Wheel & Tyre fitment centres countrywide. All stores, in turn, are equipped to send wheels away to be expertly straightened, polished, powder-coated, or have custom paintwork done.

“Personally, when it comes to my own and my family’s safety, there’s no question that I will always choose to have my wheels repaired by the only facility that is accredited and compliant with SANS1158 rather than somewhere that’s not compliant. It’s that simple.” concluded van den Heever.

For more information on Tiger Wheel & Tyre’s partnership with Wheel Collision™ and to see a list of stores that have Xpress Wheel Straightening facilities click here.

Ask Africa Orange Index Reveals Tiger Wheel & Tyre is Number One in Service Excellence

Posted on by Jevon

Tiger Wheel & Tyre has once again taken the top spot in the Ask Africa Orange Index® awards for Service Excellence in the Vehicle Consumables Industry category. That makes it the fourth consecutive win for South Africa’s most trusted wheel and tyre company.

The Ask Africa Orange Index® is an annual research survey that has been taking the measure of service providers since 2001. The survey, which tracks customer experience as well as changing trends and expectations, uniquely takes into consideration the local context – the South African essence of the customers it speaks to. In 2019, some 15,699 customers were interviewed and service levels compared across 31 industries and 181 companies.

“We are delighted with the results of this year’s index and find it gratifying to know that our customers remain satisfied with our service delivery,” said Farishta Singh, Group Marketing Executive at TiAuto Investments. “The Orange Index is one of the most widely respected service benchmarks in the country, providing us with a reliable measure and 360-degree view of our service performance.”

To find out more about Tiger Wheel & Tyre and the traits that make it the most award-winning company in its industry when it comes to customer satisfaction, visit the website www.twt.to.

Tiger Wheel & Tyre Lifts the Lid on the ‘Secret World of Wheels & Tyres’

Posted on by Jevon

Jargon is a necessary tool that allows industry participants to communicate accurately and effectively about things that are unique to their field. The downside is when customers feel like jargon is a wall between them and the service provider; one that keeps them in the dark and leaves them vulnerable to exploitation. Tiger Wheel & Tyre is having none of that when it comes to its customers and is letting you ‘in on the secret’.

The pros at South Africa’s best-loved and most trusted wheel and tyre retailer have put their heads together and have come up with a list of common industry terms and their meanings, to empower you to make good decisions when it comes to your wheels and tyres.

First, it’s important to know what a ‘tyre designation’ is. This is the series of numbers and letters on a tyre’s sidewall, each of which expresses the nature and/or values of the tyre’s specifications. It’s the tyre’s master code and a typical one may look like this: P205/55R16 88V.

  • Wheel alignment: A process using hi-tech equipment to measure and adjust, where possible, three key angles (camber, caster and toe) to ensure all wheels are pointed in the optimum direction in relation to the road and each other.
    • Camber is the angle at which wheels are tilted in or out; caster, the angle between the pivot line to the upper ball joint and vertical axis; and toe, the angle at which the leading edge of a pair of wheels points towards or away from each other.
  • Aspect Ratio: The height of the sidewall expressed as a percentage of the tyre width. This is the second number in the tyre designation, e.g. P205/55R16 88V.
    • Low profile: Tyres with an aspect ratio of less than 50%.
    • Ultra-low profile: Tyres with an aspect ratio of around 30%.
  • Balancing: The process of measuring the distribution of weight in the wheel package (wheel with tyre fitted) and correcting imbalances by affixing weights to the rim.
  • Casing: The foundational structure of the tyre, formed by crisscrossing threads. Also used to refer to old, used tyres.
  • Load Index: A numeric value correlating to a table and describing the maximum load carrying capacity of tyres. On the Load Index table, 88 indicates a maximum load carrying capacity of 560kg. This is the last number in the tyre designation, e.g. P205/55R16 88V.
  • Markings: Another name for the tyre designation and other information on the sidewall.
  • Nitrogen Tyre Inflation: the act of inflating tyres with nitrogen rather than air, so they run cooler, stay inflated longer and last longer.
  • Rotation: The act of moving front tyres to the back and vice versa, then swapping them left to right, to minimise the effects of uneven treadwear and extend tyre life.
  • Alloy Wheel: A wheel made from alloy metal (lighter than steel) and usually fitted as an aftermarket accessory for performance and aesthetic reasons.
  • Run Flats: Tyres manufactured specifically for certain car makes and models and which have a reinforced sidewall. Cars with run flats usually have a built-in TPMS (tyre pressure monitoring system). In the event of a flat, you can continue driving on run flats at a reduced speed for around 100km, before replacing them.  For safety reasons, run flats should not be repaired after being driven flat.
  • Sidewall: The part of the tyre between the rim and the shoulder, which contains the tyre designation.
  • Sipes: Thin slits carved across the rubber surface of the tyre tread, which enable better water evacuation and braking.
  • Speed Rating: The maximum speed a tyre can safely sustain under its recommended load capacity. Ratings range from A to Z (5 – 240+ km/h) and are reflected on the sidewall as the last letter in the tyre designation, e.g. P205/55R16 88V.
  • Tyre Size: A reference to three key measurements, including the width of the tyre, usually measured in millimetres, though some manufacturers use different standards; the aspect ratio (see aforementioned explanation) in millimetres; and the diameter of the rim in inches, represented respectively in our tyre designation example as P205/55R16 88V. When people speak of a 15, 16, or 20” etc. tyre size, they are referring to the rim size.
  • Tyre Pressure: A measurement of the amount of air inside the tyre. Manufacturers include recommended tyre pressures on the inside of the driver-side door and in the owner’s manual.
  • Tread: The part of the tyre that makes road contact. Different tyres have different tread patterns, designed to optimise a combination of handling characteristics.
  • Treadwear Indicator: An easily identifiable part of the tread that can be used to measure treadwear. It is usually represented as a triangle or ‘TWI’.
  • Plug: A piece of rubber cord or string coated with a sticky compound and used as a temporary measure, to seal puncture holes on-the-tyre, from the outside in. Plugged tyres should not be driven at speeds exceeding 80km/h and for no further than 100km. For a professional, permanent solution, Tiger Wheel & Tyre performs off-the-wheel repairs from the inside out and uses a plug-type product known as a vulcanising rubber stem, in a process that includes reinforcing and sealing the repair area. Repairs are only undertaken to holes no larger than 6mm and after thorough inspection of the tyre both inside and out, to determine the extent of the damage and verify that the puncture is indeed repairable.

Knowing the meaning of industry jargon is like speaking another language. Suddenly, there’s less room for misunderstanding and you’re empowered to make better decisions and to understand if a salesperson is offering a real solution to your needs.

If you have any concerns, don’t take a chance. Head over to your nearest Tiger Wheel & Tyre instead and let the professionals take care of your needs so you can safely and confidently journey on. Learn more at www.twt.to.

Bridgestone Tyre Guarantee Now Available at Tiger Wheel & Tyre

Posted on by Jevon

Tiger Wheel & Tyre is pleased to announce the availability of the Bridgestone Tyre Damage Guarantee at all its South African stores. The guarantee is offered free of charge on all Bridgestone passenger, 4×4 and SUV tyres, size 17” and larger, excluding runflats, and is valid for one year from the date of purchase.

As its name implies, the Bridgestone Tyre Damage Guarantee protects customers in the event of irreparable damage to their tyres, whether caused by rocks, broken glass, potholes, impact or curbs and resulting in cuts, bruises or irreparable punctures. Guarantee holders receive compensation in the form of a credit based on the tyre’s remaining tread life, which goes towards the purchase of a new tyre.

Some things can’t be planned for, and tyre damage caused by road hazards most certainly qualifies among those. Now, Tiger Wheel & Tyre and Bridgestone are taking the sting out of replacing tyres with this welcome guarantee. T’s and C’s apply and can be reviewed when you check out the wide range of Bridgestone tyres at your nearest Tiger Wheel & Tyre store or online at www.twt.to.

Tiger Wheel & Tyre Opens at Bedford Centre

Posted on by Jevon

New Tiger Wheel & Tyre Opens at Bedford Centre

A new Tiger Wheel & Tyre has opened at Bedford Centre in Bedford Gardens, at the corner of Smith and Bradford roads. The new addition to the neighborhood brings with it the legendary, award-winning service that has made the brand South Africa’s best-loved and most trusted in the retail wheel and tyre industry.

The new store’s showroom offers customers a window into the products available to keep them safely on the road. These include the world’s biggest and most reliable wheel and tyre brands, automotive batteries, and other thoughtfully selected accessories.

While their products are being fitted – in one of the four fitment or two alignment bays – customers will be welcomed into the comfortable hospitality lounge, where complimentary tea, coffee, wi-fi and satellite TV are available for their enjoyment and entertainment.

Tiger Wheel & Tyre Bedford Centre is managed by Wietz Kloppers, who commented: “My staff and I extend a warm Tiger Wheel & Tyre welcome to motorists and invite them to come visit and get to know us over a cup of coffee, have a look around, ask questions and get advice. We’re looking forward to meeting you and becoming a part of your story – a trusted partner with the single goal of keeping you safely on the road, so you can journey on.”

For more information on Tiger Wheel & Tyre, stop by the new Tiger Wheel & Tyre Bedford Centre, call them on 011 100 5615 or visit the website www.twt.to. The website also offers online shopping and the ability to Book-A-Bay at the time and store of your choosing, for the fitment of products purchased online.

Tiger Wheel & Tyre Donates 15 000 Blankets to Charitable Causes

Posted on by Jevon

 

In partnership with Gift of the Givers and with the support of customers, Tiger Wheel & Tyre has been warming more than just hearts with the ongoing donation of 15 000 blankets to organisations serving disadvantaged communities. At present, blankets have been distributed to children, elderly, homeless and physically handicapped people.

Tiger Wheel & Tyre’s current “Your Journey, Your Drive” campaign rewards customers for their purchase of two or more Michelin, Continental, Hankook, Bridgestone or Goodyear tyres, size 16” or larger, by donating a blanket to charity on their behalf.

“This initiative has been and continues to be a joy for us to work on,” said Group Retail Marketing Manager, Natashe Taylor. “There are so many deserving individuals in need of a hand-up and we are blessed to be in a position to provide that. We love that our customers feel the same way too and have had so much positive feedback from customers who are delighted to take part of this wonderful campaign.”

The blanket donations will be ongoing until such time as Gift of the Givers has found deserving homes for all 15 000 blankets. Tyre shoppers, in turn, have until 17 August 2019 to avail themselves of Tiger Wheel & Tyre’s “Your Journey, Your Drive” campaign with its special prices on tyres and the opportunity to have a blanket donated in their name.

To learn more visit the website www.twt.to or stop by your nearest Tiger Wheel & Tyre store to take part in this charity blanket drive and give a hand-up to the less fortunate.